About Us

Who is Boustead Travel Services?
We are one of the oldest travel agencies in Malaysia that has started offering our travel services since 1948. Bousteadtravel.com is a website solely managed by us that is meant to serve our customers in Malaysia and all around the world. The Web site allows you to make your travel arrangement with us at any time, from anywhere.

Reservations In General

How do I pay?
Generally, your credit card details are needed to secure a reservation as soon as possible. We do not rule out the possibility of paying in cash but it will not guarantee your reservation until full payments have been made to us.

How much time in advance do I need to book?
It depends on the travel product and its availability. To be on the safe side, try making your bookings at least 10 – 14 working days in advance.

Do I need to pay any processing fee?
NO processing fee will be charged for reservations requested or confirmed but you will be charged 3% for your credit card transactions. However, please take note of surcharges that may be imposed by suppliers during certain period.

Can I make changes to my reservations/itinerary?
Yes, you may do so but it is subject to amendment fees. You may change your reservations by contacting us via e-mail or phone calls. If your reservations have been fully paid for, you will need to cancel the booking (subject to cancellation fees) and make a new booking. To know if you can be refunded fully or partially depends on the Cancellation and Refund policies of the particular product you purchased.

Airline Reservations

How do I book my flights?
You may make your flight reservations through emails or telephone calls.

How will I receive my confirmation?
You will receive your booking confirmation through e-mails or our Travel Consultant who will contact you.

How will I receive my air tickets?
You may collect your tickets from our offices or request BTS to courier it to you.

Will I be charged once my bookings are confirmed?
Yes, in order to secure your bookings, full payment must be made. Therefore, you need to make an arrangement for the full payment to be made once your bookings are confirmed. Our travel consultant will notify you on your confirmed seats and the total amount due.

Can I possibly hold the seats without any payments?
No, flight seats are always in great demand. As such, your full payment is needed to secure the seats you requested.

Is my ticket refundable or transferable?
Your ticket is not transferable. Refunds are subject to terms and conditions of the particular air fare applied.

Can I still reschedule my flight itinerary after my ticket has been issued?
You can do so but it is subject to terms and conditions of the applied airfares.

Is accumulation of frequent flyers points allowed when I booked from BTS?
Accruement of Frequent Flyers Points is subject to the type of airfares or the terms and conditions of the respective airlines. You may call up your preferred airline to obtain more information about their programme.

Are airport taxes and fuel surcharge included in the prices of the air tickets published on the website?
Airport and all other taxes are not included. You may e-mail or call us for more details of the airport taxes and fuel surcharge as different airports/airlines impose different rates which are subject to the air transportation rules imposed by its respective government/airline.

Is my air fare guaranteed as published after I made a flight booking?
No, the fare is not guaranteed until your ticket is issued. If there is a difference in fare at the time when you booked and the issuance of your ticket, our consultant will inform you of the changes immediately.

How can I apply for my visa?
We will assist you on your visa application with a minimum service fee. Visa application fees due to embassies will have to be borne by customers. However, please take note that approval of visa is subject to the authorization of embassies.

How do I request for special meals?
You may indicate it on the request form under special remarks.

Can an infant travel along with me?
Yes. An infant is between the ages of 1 month – 24 months old who will not require a flight seat. An adult is allowed to bring only one infant.

Accommodation Reservations

How do I book my accommodation?
You may make an online reservation and payment by submitting your credit card details.

How do I cancel the reservations I have made?
You are strongly encouraged to call us immediately once you have decided to cancel the bookings. Alternately, you may email us.

What type of room do I book?
Generally, there are 3 types of rooms.

• A single room allows accommodation for 1 adult with one single bed.
• A twin room allows accommodation for 2 adults with either 2 single beds, a king-size bed or a queen-size bed.
• A triple room allows accommodation for 3 adults. You can choose either 2 single beds with a rollaway, a king-size bed with a rollaway and a queen size bed with a rollaway.

What does “Run of House” mean?
It means a standard room. However, if standard rooms are unavailable, you can be upgraded to a deluxe room at no extra charges.

What does “Seaview” mean?
It means you can view the sea from your room.

Why do hotel rates differ at different times?
Rates differ due to high or low season. High season normally falls during the period of school holidays, public holidays, trade fairs, exhibitions or conferences. This is the time when hotels have high occupancy rate. On the other hand, you will stand a higher chance to have your room confirmed during low season.

Do I need to reconfirm my reservations with the hotel?
No. Once your hotel is confirmed through us and full payment has been made, you need not reconfirm anymore.

Can I book hotels that are not listed on your web site?
You can definitely do that. We may have a lot more hotels which are not published on the website. If you do have a particular hotel in mind, please send in your request using our enquiry form online.

What should I do if I have not received my booking confirmation after 48 hours?
When you made a reservation through bousteadtravel.com, your reservations will be transmitted either directly to the suppliers or in-house reservations officer. If you have not received any reply from us via e-mails, it means that your booking is still on waitlist.

Tour Reservations

How do I book a tour?
You can submit the booking request form to us via email or make a call to us.

I could not find the tour that I want, can I book a tour not listed on the website?
Yes, you can book tours that are not published on our website. We can also customize a tour for you; just send in your request through our enquiry form.

Cancellations & refunds

What happens if I missed my trip and failed to cancel my trip, will my credit card be charged?
Cancellation period differs from one product to another product. If you failed to cancel your reservations within the given cancellation period, your credit card will be charged regardless of whether you use the product or not.

What are the cancellation fees?
The cancellation fees are subject to the followings:

• The product policy of owners/suppliers
• Supplier Handling charges
• Bank/Finance charges

Travel Voucher & Receipt

How do I get my travel voucher & receipt?
You can either collect your travel voucher and receipt from one of our offices or request to have it couriered to you.